AI Agents
Action-capable vs answer-only agents
An agent that only answers is a search engine with hallucinations. The point is to complete the task.
Published by CloudFixies · 13 January 2026
What "action-capable" actually means
The agent files the ticket, updates the record, triggers the flow. Not "here’s a link to how you might do it" — the thing is done, logged, and reversible.
The three preconditions
- Tools with clear input/output schemas. Auth aligned to the user (see the permissions post). Undo — every action logs enough context to be reversed manually within 24 hours.
◆ Takeaway
If the agent cannot both act and be undone, ship it as read-only until it can.